In a recent interview with OpenAI, Uber’s Jai Malkani, Head of AI and Product, highlighted the AI-driven innovations adopted by the global mobility and delivery platform company under its various verticals. As per the interview, OpenAI’s AI Model is empowering Uber with some major goals. It includes nuanced insight into user needs, reduced friction in the Uber app, and finally the creation of adaptive services that evolve in real-time. 

OpenAI’s integration has allowed Uber to function efficiently at an unprecedented scale without compromising its accuracy and reliability. Giving a sneak peek into Uber’s AI strategy, he goes on to add that Uber has developed specific strategies for its different verticals, such as Rides, Food, and Groceries.  It spans from automatic fare adjustment to processing refunds and reorders, and finally maintaining inventory. 

AI Making Your Rides Easier 

He says that Uber has enabled a transformative shift in its interaction with drivers and customers through robust AI usage. It spans from personalizing interaction with drivers to offering near-instantaneous, intelligent experiences like fare change, and route re-alignment among others. 

Read the full interview at: Uber enables outstanding on-demand experiences with AI

Apart from this, AI has also enabled a seamless, personalized, and intuitive customer experience through in-app chats and interactions on Uber.  

AI Enabling Roadmap for Your  Servicing 

Acting as an intelligent co-pilot AI helps Uber’s internal team chalk out complex policies into actionable routines. It enables automatic and structured investigation enabling smooth customer resolution. This allows Uber to focus on higher-value interactions, hence improving both customer outcomes and the operational efficiency of its team. 

AI Innovation: Need of the Hour 

He says, “ The time to kind of think about, hey, whether I should use AI or not use AI, is over” as he underlines the prospects of AI in the technological revolution unfolding today. 

Read about Samsung’s latest take on Digitalising Car keys: Forget Keys, Unlock Your Car With Your Phone: Samsung Extends Digital Key Support to Volvo and Polestar

He says that Uber doesn’t just consume AI technology. It actively innovates on it. It continues pushing the boundaries by reimagining customer experiences, enhancing decision-making, and driving operational efficiency.