The Ministry of Telecommunications in India is actively addressing the issue of call drops due to numerous complaints.
A call drop happens when a phone call is unexpectedly disconnected, and it has become one of the most common complaints among mobile phone users. Several factors contribute to this problem, including network congestion, insufficient infrastructure, weak signal strength, and interference caused by environmental conditions.
The Ministry has announced that starting in April 2025, the monitoring of service quality will be conducted monthly rather than every three months as it was previously. Additionally, while call quality checks were conducted at the tower level before, they will now be performed at the smartphone level.
Previously, a local service area (LSA) was used to assess quality, but the ministry will now implement cell-level monitoring. The government aims to tackle the issue of call drops using a more detailed approach.
The ministry plans to establish 27,000 towers and connect 26,000 villages nationwide to improve connectivity.