The Telecom Regulatory Authority of India (TRAI) has issued The Telecommunication Tariff (17th amendment) Order, 2024 (2. of 2024) making its voice clear on the issue of the validity of Special Tariff Voucher (STVs) and Call Vouchers (CVs). It has now reached a conclusion after receiving feedback from consumers, TSPs, associations, and other stakeholders.

Longer Validity 

After reviewing stakeholder perspectives and the current provisions permitting data-only packs, the Authority has decided to extend the validity cap for STV and CV from 90 days to 365 days. This extended duration for recharges, up to 365 days, will reduce the need for frequent recharges. 

Nonetheless, service providers may choose to offer packs with shorter validity periods, if preferred.

Why longer validity? 

During the wide consultations, TRAI realized that the telcos share and acknowledge the changing landscape of the Indian telecom space. Hence, argued that the ninety (90) day cap is outdated given the evolving telecom landscape, and many agreed that longer validity would save consumers from frequent recharges. 

Other recommendations by TRAI: Telcos, except BSNL, oppose Voice and SMS-only vouchers, TRAI report suggests

Feedback and consultations 

As per the press release from the regulatory body, a total of 41 comments and 5 counter-comments were received in response to the consultation paper, representing associations, TSPs, individuals, and consumer groups. 

Previous publication 

The regulatory body released a consultation paper on July 26, 2024, to review the Telecom Consumer Protection Regulations (TCPR), 2012. The said paper specifically addresses the validity of vouchers, exploring the need to review the current ninety (90) day cap on Special Tariff Vouchers (STV) and Combo Vouchers (CV) and to assess if specific consumer segments might benefit from extended validity for STVs and CVs. 

It was up for consultations to receive feedback from the stakeholders, users, and organizations.  

Interested in Telecom News, visit our category page!